Investment Application Support

Navigate common challenges with our comprehensive troubleshooting guides. Find step-by-step solutions to get your investment applications running smoothly.

Application Login Issues

Can't access your investment dashboard? Password resets failing? Here's how to regain account access quickly.

1
Clear your browser cache and cookies completely. Press Ctrl+Shift+Delete (or Cmd+Shift+Delete on Mac) and select "All time" for the time range.
2
Try logging in using an incognito or private browsing window. This eliminates browser extension conflicts and cached data issues.
3
Check if your email address is correct and hasn't changed. Many login failures occur due to using outdated email addresses.
4
Request a password reset and check both inbox and spam folders. Password reset emails sometimes take up to 10 minutes to arrive.
5
Contact our support team at info@glorienquavys.com if issues persist. Include your registered email and the exact error message you're seeing.

Account Verification Delays

Submitted documents but verification is taking too long? Learn what causes delays and how to speed up the process.

1
Ensure documents are high-resolution photos or scans. Blurry images are the most common reason for verification delays.
2
Verify all four corners of your ID are visible in the photo. Cropped or partially hidden documents will be rejected automatically.
3
Check that your address proof document is dated within the last 90 days. Older utility bills or bank statements won't be accepted.
4
Remove any glare or shadows from document photos. Take pictures in good lighting with the document laying flat on a contrasting surface.
5
Standard verification takes 2-3 business days. During peak periods like month-end, it may extend to 5 business days.

Advanced Troubleshooting Flowchart

Is your internet connection stable?

Test your connection speed at speedtest.net. Our platform requires minimum 5 Mbps download speed for optimal performance. If slower, contact your ISP or try connecting via mobile hotspot.

Are you using a supported browser?

We support Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. Older browsers may cause unexpected errors. Update your browser to the latest version or switch to a supported one.

Have you disabled browser extensions?

Ad blockers, VPNs, and privacy extensions can interfere with our security protocols. Temporarily disable extensions or add glorienquavys.com to your whitelist.

Are you accessing from an approved location?

Due to regulatory requirements, access may be restricted from certain countries or regions. If traveling, notify us in advance to avoid account restrictions.

Still experiencing issues?

Document the exact steps that lead to the error, take screenshots, and contact our technical support team. Include your browser version, operating system, and error messages.

Preventive Maintenance Tips

Avoid common problems before they occur with these proactive measures that keep your investment experience smooth.

Regular Password Updates

Change your password every 90 days and use a unique combination for your investment account. Consider using a password manager to generate and store complex passwords securely.

Browser Maintenance

Clear cache weekly and keep your browser updated. Outdated browsers often cause compatibility issues that affect trading functionality and security features.

Document Organization

Keep digital copies of all verification documents in a secure folder. Having backups ready prevents delays when account updates or additional verification is needed.

Contact Information Updates

Notify us immediately when your email, phone, or address changes. Outdated contact information can lead to missed important notifications and account access issues.

Security Monitoring

Review account activity weekly and report suspicious transactions immediately. Enable all available security features like two-factor authentication for maximum protection.

System Requirements Check

Ensure your device meets minimum requirements before important transactions. Test functionality during off-peak hours to identify potential issues early.